Q: How can I report a missed/wet/damaged paper for today?
A: Once logged in to Subscriber Services, select the Delivery tab, then Delivery issue.
Q: How can I change the amount of days I receive my paper?
A: Once logged in to Subscriber Services, select the Billing tab, then Change Subscription. Also, you may call subscriber services during business hours at (210) 250-2000.
Q: Can I still get the San Antonio Express-News if I move out of the area?
A: Yes, there are 2 options to keep you in touch with our local news coverage. We offer a mail subscription where we can mail the newspaper to you or you may sign up for our Unlimited Digital Access.
• For mail delivery, please view our USPS (by mail) offers to subscribe.
• Unlimited Digital Access grants you 24/7 access to our premium website, ExpressNews.com, our mobile apps, and the e-Edition (digital version of the San Antonio Express-News, JBSA Legacy, Northside Herald, Southside Reporter, etc.)
Q: How do I change my delivery address?
A: Once logged in to Subscriber Services, select the delivery tab, then new delivery address.
Q: How do I change my billing address?
A: Once logged in to Subscriber Services, select the billing tab, then new billing address.
Q: When will my delivery begin?
A: By subscribing online, delivery will begin on the next scheduled delivery day, which is determined by your frequency.
Q: How do I stop delivery while on vacation?
A: Once logged in to Subscriber Services, select the delivery tab, then vacation hold. For vacations longer than 30 days, please call customer service.
Q: Can I tell the delivery person where to leave my paper?
A: Yes. Please call customer service.
Q: What is the premium day charge that appears on my bill?
A: A few times a year, the San Antonio Express-News is delivered with a book or magazine that includes exclusive content. For these days, your account will be charged an additional up to $7 in the billing period published. This may result in an adjustment to the length of your subscription. These dates in 2022/2023 are:
- 02/11/2024
- 09/22/2024
- 11/28/2024, Thanksgiving Day