Q: What payment methods can I use?
A: Payments can be made with your credit card or check. This can be done online, by phone or mail in your payment with a billing statement. For your convenience, save time and money by enrolling in our EZPay program.
Q: What is the EZPay program? How does it save me time and money?
A: Our EZPay Continuous Service program is a convenient method of paying your subscription automatically. You provide your credit card information and we will automatically charge your card every month until you cancel, allowing you to enjoy many conveniences including no more envelopes, stamps or having to remember to mail your payment. If you choose to receive a printed bill, a $4.95 charge will be applied to each bill for processing costs.
Q: Why did the price change for my subscription?
A: Please call the subscriber services so that we may reference your account and discuss any changes with you. Please call (210) 250-2000. Business hours are from 7am–5:00pm, Monday through Friday, 7am–11:00am on Saturday and Sunday.
Q: Where can I update my EZPay payment information?
A: Simply go to Subscriber Services. Once you have logged in select the billing tab.
Q: How can I request a refund of the balance left on my previous subscription?
A: Option currently not available online. Please call the Subscriber Services at (210) 250-2000. Business hours are from 7am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday.
Q: Where can I update my billing address?
A: Simply go to Subscriber Services. Once you have logged in select the billing tab or call Subscriber Services at (210) 250-2000 during business hours are from 7am–5pm, Monday through Friday, 7am–11am on Saturday and Sunday.
Q: How do I cancel my subscription?
A: You can cancel at anytime, by calling customer service at 210-250-2000 during business hours to review your subscription. Cancellation will become effective at the end of your billing period; refunds and credits will not be provided.